Monday, April 23, 2012

Customer delight

How far would you go to serve your customers? This is one real story that sets the benchmarks of great customer service...

A man was en route from a business trip in L.A. to his daughter’s home in Denver to see his three-year-old grandson for the last time. The boy, beaten into a coma by his mother’s live-in boyfriend, was being taken off of life support at 9 p.m. that evening so his organs could be used to save other lives.

The man’s wife called Southwest to arrange the last-minute flight and explained the emergency situation. Unfortunately, the man was held up by L.A. traffic and long lines at LAX and didn’t make it to the gate on time.

When he finally made it there 12 minutes after the plane was scheduled to leave, he was shocked to find the pilot waiting for him. He thanked the pilot profusely, and the pilot said, “They can’t go anywhere without me, and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry."

You can read more such true stories here: http://www.mentalfloss.com/blogs/archives/120126

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Monday, March 5, 2012

Trouble Tree

We all have storms come through our lives, but one thing is for sure—we have no right to make everyone else miserable with our own unhappiness. No need to rain on others' parades. A simple story illustrates this point:
The carpenter I hired to help me restore an old farmhouse had just finished a rough first day on the job. A flat tire made him lose an hour of work, his electric saw quit, and now his ancient pick up truck refused to start.

While I drove him home, he sat in stony silence.

On arriving, he invited me in to meet his family. As we walked toward the front door, he paused briefly at a small tree, touching tips of the branches with both hands.

When opening the door, he underwent an amazing transformation. His tanned face was wreathed in smiles, and he hugged his two small children and gave his wife a kiss.

Afterward he walked me to the car. We passed the tree, and my curiosity got the better of me. I asked him about what I had seen him do earlier.

"Oh, that's my trouble tree," he replied. "I know I can't help having troubles on the job, but one thing's for sure, troubles don't belong in the house with my wife and the children. So I just hang them up on the tree every night when I come home. Then in the morning I pick them up again.

"Funny thing is," he smiled, "when I come out in the morning to pick 'em up, there ain't nearly as many as I remember hanging up the night before."

I don't know who first told this story—no one seems to know—but he or she must have been a very wise person. Putting boundaries around our problems is a really good idea—it prevents our difficulties from spilling over onto other people (especially our loved ones), who can't do anything about our problems. Why burden them if they can't help us?

So, plant yourself a trouble tree outside your front door—or a potted trouble plant, if you live in an apartment—and use it whenever you come home. Be grateful that you have loved ones to go home to, even if your loved one is simply your beloved dog or cherished cat or prized goldfish. And when you pick up your troubles on the way out each morning, be grateful that they're not as heavy as they were the night before.

Shared from the book 'Dance in the rain'; contributed by my friend Sunny

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King Solomon’s Ring

This is a popular Jewish wisdom folktale. It contains a very important lesson that relates to the Buddhist concept of “impermanence.”

“One day Solomon decided to humble Benaiah Ben Yehoyada, his most trusted minister. He said to him, “Benaiah, there is a certain ring that I want you to bring to me. I wish to wear it for Sukkot which gives you six months to find it.”

“If it exists anywhere on earth, your majesty,” replied Benaiah,

“I will find it and bring it to you, but what makes the ring so special?” “It has magic powers,” answered the king. “If a happy man looks at it, he becomes sad, and if a sad man looks at it, he becomes happy.” Solomon knew that no such ring existed in the world, but he wished to give his minister a little taste of humility.

Spring passed and then summer, and still Benaiah had no idea where he could find the ring. On the night before Sukkot, he decided to take a walk in one of the poorest quarters of Jerusalem. He passed by a merchant who had begun to set out the day’s wares on a shabby carpet. “Have you by any chance heard of a magic ring that makes the happy wearer forget his joy and the broken-hearted wearer forget his sorrows?” asked Benaiah.

He watched the grandfather take a plain gold ring from his carpet and engrave something on it. When Benaiah read the words on the ring, his face broke out in a wide smile. That night the entire city welcomed in the holiday of Sukkot with great festivity.

“Well, my friend,” said Solomon, “have you found what I sent you after?” All the ministers laughed and Solomon himself smiled. To everyone’s surprise, Benaiah held up a small gold ring and declared, “Here it is, your majesty!” As soon as Solomon read the inscription, the smile vanished from his face. The jeweler had written three Hebrew letters on the gold band: gimel, zayin, yud, which began the words “Gam zeh ya’avor” — “This too shall pass.” At that moment Solomon realized that all his wisdom and fabulous wealth and tremendous power were but fleeting things, for one day he would be nothing but dust.”

The lesson of King Solomon’s story is impermanence; nothing remains forever, everything is passing, rising and decaying, appearing and vanishing in this whirlwind of space-time. King Solomon, after being presented with the ring, realizes this lesson is true for all of life’s conditions – not just the fluctuating, and sometimes unpredictable arousal of mental feelings such as happiness and sadness – but also the impermanence of physical beings as well, including our own possessions and body.

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Purpose of life

 Consider a hammer. It's designed to hit nails. That's what it was created to do. Now imagine that the hammer never gets used. It just sits in the toolbox. The hammer doesn't care.

But now imagine that same hammer with a soul, a self-consciousness. Days and days go by with him remaining in the toolbox. He feels funny inside, but he's not sure exactly why. Something is missing, but he doesn't know what it is.

Then one day someone pulls him out of the toolbox and uses him to break some branches for the fireplace. The hammer is exhilarated. Being held, being wielded, hitting the branches -- the hammer loves it. At the end of the day, though, he is still unfulfilled. Hitting the branches was fun, but it wasn't enough. Something is still missing.

In the days that follow, he's used often. He reshapes a hubcap, blasts through some sheet rock, knocks a table leg back into place. Still, he's left unfulfilled. So he longs for more action. He wants to be used as much as possible to knock things around, to break things, to blast things, to dent things. He figures that he just hasn't had enough of these events to satisfy him. More of the same, he believes, is the solution to his lack of fulfillment.

Then one day someone uses him on a nail. Suddenly, the lights come on in his hammer soul. He now understands what he was truly designed for. He was meant to hit nails. All the other things he hit pale in comparison. Now he knows what his hammer soul was searching for all along.

Same goes true for our purpose in life -- we may do 'many' things, or we may get much 'more' to satisfy our never ending desires, but in the end, it is only the real purpose of life that results in fulfillment.

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Sunday, September 4, 2011

Definition of hell

Stumbled across this hard-hitting message:

Someone once told me the definition of hell:

The last day you have on earth, when the person you HAVE become

will meet

the person you COULD HAVE become.

I don't wish that day upon you.

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Sunday, August 28, 2011

Fishing for more

A father and his son went fishing on a small boat, hungry.

The father helped his son reel in his first fish, and it was a beauty.

“Great catch, son,” the father said.

“Yes, but I’m worried I’m missing out on better fish,” the son said. “What if I could catch a bigger, tastier fish?”

“Maybe you should try,” the father said.

And the son did, catching an even bigger fish an hour later. “A real beaut,” the father said.

“But what if there are better fish out there?” the son asked.

“Maybe you should try,” the father said.

And the son did, catching a bigger fish, then wondering if there were better fish, catching another, and so on.

At the end of the day, the son was exhausted. The father asked, “How did the fish taste?”

The son hesitated. “I’m not sure. I was so busy looking for better fish that I didn’t taste any of them.”

The father smiled contentedly, patted his belly. “Don’t worry. They were delicious.”

We are all of us like the son. We all worry, at some time or other, that we’re missing out on things.

It’s why we’re so busy — we take on so much because we don’t want to miss out. We take on dozens of goals and aspirations, because we don’t want to miss out.

But here’s the bare truth: we will miss out, no matter what. It’s inevitable. We cannot do or try everything in the world, even with lives twice as long. We cannot see every town and city, read every interesting book, watch every important film. We will always, always miss out.

What you’re doing right now is all that matters. Let the rest go, and enjoy the fish you’ve already caught.

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Friday, June 24, 2011

Beggar lady, and the clown

The first time I saw the old lady at the tollbooth, I thought to myself she must be miserable. I paid her the $1.00 toll. Whereas most of the toll takers in New Hampshire are friendly, saying “Good Morning,” “Thank-you,” or “Have a nice day,” this lady gave nothing, not even a smile. She simply took my dollar.

I drove off, polluted by her negative energy, and spent the rest of the day trying to shake off her bad karma. The next day, having forgotten about The Mean One, I drove through that tollbooth again.  To my disappointment, there she was, again. This time, I gave her a 20 dollar bill and she actually sneered at me. I could see her talking to herself under her breath, “why do people give me 20 dollar bills, can’t these stupid people just give a dollar so I don’t have to make change?”

Commuting to and from work every day, I learned over time that she normally works on the north bound side during my evening drive, but doesn’t work every night.

A week or two went by without a single sighting, and then one evening, there she was. I made a quick mental note not to go through lane 2 in the future. In fact, I avoided lane 2 for quite some time, noticing that lane 1 always seemed to be busier than her lane.  I wondered, “Am I not the only one who despises and avoids her?”

Then one day it dawned on me. I was once a real bonafide clown.  I graduated from Clown College in 1982 and worked with several famous names in the circus. If anyone could make the old lady at the tollbooth smile, I could. So, I made it my mission.

I decided to go through her lane every night.  There she was, my captive audience. Instead of my being her victim, she was going to be a victim of my clowning skills. So, as I gave her my dollar bill, I slowed down enough, and I mustered up the biggest clown smile I could give her. She looked at me strangely.  Clearly, I had caught her off guard. The look on her face said, “who is this guy smiling at me and why?”

The following night, another big smile….and so it went on, without uttering a word. Finally she caught on. I was no longer a faceless commuter going through her booth, but a friendly face.  In time, she smiled back, said “hello,” and even asked me how I was. One time when she asked after me, I admitted to feeling grumpy and miserable. She smiled and with a gentle laugh she said “me too.”

Since I took matters into my own hands, I no longer despise my toll booth lady. Instead, we smile at each other and exchange pleasantries.  Maybe she just needed a friendly face….and I needed a reminder that I am a Clown.

Story shared by Craig Ruben.

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Wednesday, June 1, 2011

The road less traveled

Two roads diverged in a yellow wood,
And sorry I could not travel both
And be one traveler, long I stood
And looked down one as far as I could
To where it bent in the undergrowth.

Then took the other, as just as fair,
And having perhaps the better claim,
Because it was grassy and wanted wear;
Though as for that the passing there
Had worn them really about the same.

And both that morning equally lay
In leaves no step had trodden black.
Oh, I kept the first for another day!
Yet knowing how way leads on to way,
I doubted if I should ever come back.

I shall be telling this with a sigh
Somewhere ages and ages hence:
Two roads diverged in a wood, and I–
I took the one less traveled by,
And that has made all the difference.

- Robert Frost

Life is a mystery unsolved, and unexplored -- while it is important to not re-invent the wheel, to follow the footsteps, it is equally important every once in a while to take the road less traveled.

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Wednesday, December 29, 2010

Stop complaining

Stop complaining.

Here's why

After watching this, if your mind ever complains, tell it to "Just. Shut. Up."

Thanks.

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Friday, December 17, 2010

Don't Hope Friend... Decide

While waiting to pick up a friend at the airport in Portland, Oregon, I had one of those life changing experiences that you hear other people talk about, the kind that sneaks up on you unexpectedly.

This one occurred a mere two feet away from me. Straining to locate my friend among the passengers deplaning through the jet way, I noticed a man coming toward me carrying two light bags. He stopped right next to me to greet his family.

First he motioned to his youngest son (maybe six years old) as he laid down his bags. They gave each other a long, loving hug. As they separated enough to look in each other's face, I heard the father say, "It's so good to see you, son. I missed you so much!" His son smiled somewhat shyly, averted his eyes and replied softly, "Me, too, Dad!"

Then the man stood up, gazed in the eyes of his oldest son (maybe nine or ten) and while cupping his son's face in his hands said, "You're already quite the young man. I love you very much, Zach!" They too hugged a most loving, tender hug.

While this was happening, a baby girl (perhaps one or one-and-a-half) was squirming excitedly in her mother's arms, never once taking her little eyes off the wonderful sight of her returning father. The man said, "Hi, baby girl!" as he gently took the child from her mother. He quickly kissed her face all over and then held her close to his chest while rocking her from side to side. The little girl instantly relaxed and simply laid her head on his shoulder, motionless in pure contentment.

After several moments, he handed his daughter to his oldest son and declared, "I've saved the best for last," and proceeded to give his wife the longest, most passionate kiss I ever remember seeing. He gazed into her eyes for several seconds and then silently mouthed, "I love you so much!" They stared at each other's eyes, beaming big smiles at one another, while holding both hands. For an instant they reminded me of newlyweds, but I knew by the age of their kids that they couldn't possibly be.

I puzzled about it for a moment then realized how totally engrossed I was in the wonderful display of unconditional love not more than an arm's length away from me. I suddenly felt uncomfortable, as if I was invading something sacred, but was amazed to hear my own voice nervously ask, "Wow! How long have you two been married?"

"Been together fourteen years total, married twelve of those," he replied, without breaking his gaze from his lovely wife's face.

"Well, then, how long have you been away?" I asked.

The man finally turned and looked at me, still beaming his joyous smile.

"Two whole days!"

Two days? I was stunned. By the intensity of the greeting, I had assumed he'd been gone for at least several weeks, if not months. I know my expression betrayed me, I said almost offhandedly, hoping to end my intrusion with some semblance of grace (and to get back to searching for my friend), "I hope my marriage is still that passionate after twelve years!"

The man suddenly stopped smiling. He looked me straight in the eye, and with forcefulness that burned right into my soul, he told me something that left me a different person. He told me, "Don't hope, friend...decide!"

Then he flashed me his wonderful smile again, shook my hand and said, "God bless!" With that, he and his family turned and strode away together. I was still watching that exceptional man and his special family walk just out of sight when my friend came up to me and asked, "What'cha looking at?"

Without hesitating, and with a curious sense of certainty, I replied, "My future!"

By Michael D. Hargrove

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Tuesday, October 26, 2010

Strategy vs. Tactics!

Ahmed and Hamid are both beggars at several motorway services in England.

Ahmed drives a Mercedes, lives in a mortgage free house and has a lot of money to spend.

Hamid only brings in 2 to 3 pounds a day.

Hamid asks Ahmed how he manages to bring home a suitcase full of £10 notes every day?!

Ahmed says, "Look at your sign. It says, 'I have no work, a wife and six kids to support.' Britons who see that do not feel as if they have accomplished anything by giving you money. You will still have no job and a large family! Now look at my sign."

So Hamid looks up and Ahmed's sign reads: "I only need another £10 to move back to Pakistan"

Let this be another lesson in thinking out of the box to solve your everyday 'problems'.

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Friday, October 15, 2010

The Best kind of love

I have a friend who is falling in love. She honestly claims the sky is bluer. Mozart moves her to tears. She has lost 15 pounds and looks like a cover girl. "I'm young again!" she shouts exuberantly.

As my friend raves on about her new love, I've taken a good look at my old one. My husband of almost 20 years, Scott, has gained 15 pounds. Once a marathon runner, he now runs only down hospital halls. His hairline is receding and his body shows the signs of long working hours and too many candy bars. Yet he can still give me a certain look across a restaurant table and I want to ask for the check and head home.

When my friend asked me "What will make this love last?" I ran through all the obvious reasons: commitment, shared interests, unselfishness, physical attraction, communication. Yet there's more. We still have fun. Spontaneous good times. Yesterday, after slipping the rubber band off the rolled up newspaper, Scott flipped it playfully at me: this led to an all-out war. Last Saturday at the grocery, we split the list and raced each other to see who could make it to the checkout first. Even washing dishes can be a blast. We enjoy simply being together.

And there are surprises. One time I came home to find a note on the front door that led me to another note, then another, until I reached the walk-in closet. I opened the door to find Scott holding a "pot of gold" (my cooking kettle) and the "treasure" of a gift package. Sometimes I leave him notes on the mirror and little presents under his pillow.
There is understanding. I understand why he must play basketball with the guys. And he understands why, once a year, I must get away from the house, the kids - and even him - to meet my sisters for a few days of nonstop talking and laughing.

There is sharing. Not only do we share household worries and parental burdens - we also share ideas. Scott came home from a convention last month and presented me with a thick historical novel. Though he prefers thrillers and science fiction, he had read the novel on the plane. He touched my heart when he explained it was because he wanted to be able to exchange ideas about the book after I'd read it.

There is forgiveness. When I'm embarrassingly loud and crazy at parties, Scott forgives me. When he confessed losing some of our savings in the stock market, I gave him a hug and said,
"It's okay. It's only money."

There is sensitivity. Last week he walked through the door with that look that tells me it's been a tough day. After he spent some time with the kids, I asked him what happened. He told me about a 60-year-old woman who'd had a stroke. He wept as he recalled the woman's husband standing beside her bed, caressing her hand. How was he going to tell this husband of 40 years that his wife would probably never recover? I shed a few tears myself. Because of the medical crisis. Because there were still people who have been married 40 years. Because my husband is still moved and concerned after years of hospital rooms and dying patients.

There is faith. Last Tuesday a friend came over and confessed her fear that her husband is losing his courageous battle with cancer. On Wednesday I went to lunch with a friend who is struggling to reshape her life after divorce. On Thursday a neighbor called to talk about the frightening effects of Alzheimer's disease on her father-in-law's personality. On Friday a childhood friend called long-distance to tell me her father had died. I hung up the phone and thought, This is too much heartache for one week.

Through my tears, as I went out to run some errands, I noticed the boisterous orange blossoms of the gladiolus outside my window. I heard the delighted laughter of my son and his friend as they played. I caught sight of a wedding party emerging from a neighbor's house. The bride, dressed in satin and lace, tossed her bouquet to her cheering friends. That night, I told my husband about these events. We helped each other acknowledge the cycles of life and that the joys counter the sorrows. It was enough to keep us going.

Finally, there is knowing. I know Scott will throw his laundry just shy of the hamper every night; he'll be late to most appointments and eat the last chocolate in the box. He knows that I sleep with a pillow over my head. I'll lock us out of the house at a regular basis, and I will also eat the last chocolate.

I guess our love lasts because it is comfortable. No, the sky is not bluer: it's just a familiar hue. We don't feel particularly young: we've experienced too much that has contributed to our growth and wisdom, taking its toll on our bodies, and created our memories.

I hope we've got what it takes to make our love last. As a bride, I had Scott's wedding band engraved with Robert Browning's line "Grow old along with me!" We're following those instructions.

"If anything is real, the heart will make it plain."

--By Annette Paxman Bowen

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Monday, October 4, 2010

Hi Mom

A man calls his mother in Florida.

“Hey Mom, how are you?”

“Not too good,” says the mother. “I’ve been very weak.”

The son says, “Why are you so weak?!”

She says, “Because I haven’t eaten in 38 days.”

The man says, “That’s terrible! Why haven’t you eaten in 38 days?!"

The mother answers, “Because I didn’t want my mouth filled with food should my son finally call.”

Do you also need a reason, a special moment, or a day once an year, to keep in touch with someone special in your life?

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Tuesday, September 7, 2010

The Man and the Eagle

There was once a man who had never seen an eagle.

One day a magnificent eagle landed on his windowsill, and when he saw it, he exclaimed, “Oh! What an ugly creature it is! You can look much better, Mr. Eagle”, he said and pulled it into his house.

“First, I’m going to fix that curved beak of yours.” He used a file to remove the hook in the eagle’s beak. “Those claws are vicious looking,” the man said as he clipped the eagle’s claws until there was little left. When he finished, the man said, “There, now you look better”, and he put the bird back on his open windowsill and shooed it away. The eagle pulled its wings in pain and dragged itself into the sky. The man was happy to see a new beautiful reformed creature enjoying the flight.

But alas!

Moments later, the bird collapsed of its handicaps. It couln't survive the wild for long.

Nature has created all of us unequal, not because one is better than the other, but because each being has its own purpose in life. So many times, we, as teachers, parents, bosses, and well-wishers, attempt to reform others to our liking. We impose our goals on them, give them advice that worked for someone else, or push them to do things that are 'in-demand' currently.

Instead, what we should do, is to discover the true potential of people around us, and respect them for the way God has created them to be.

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Friday, September 3, 2010

How is Norma?

A sweet grandmother telephoned St. Joseph 's Hospital.

She timidly asked, "Is it possible to speak to someone who can tell me how a patient is doing?"

The operator said, "I'll be glad to help, dear. What's the name and room number of the patient?"

The grandmother in her weak, tremulous voice said, "Norma Findlay, Room 302."

The operator replied, "Let me put you on hold while I check with the nurse's station for that room."

After a few minutes, the operator returned to the phone and said, "I have good news. Her nurse just told me that Norma is doing well. Her blood pressure is fine; her blood work just came back normal and her physician, Dr. Cohen, has scheduled her to be discharged tomorrow."

The grandmother said, "Thank you. That's wonderful. I was so worried. God bless you for the good news."

The operator replied, "You're more than welcome. Is Norma your daughter?"

The grandmother said, "No, I'm Norma Findlay in Room 302. No one tells me anything."

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Zero attendance

Once a student's HOD caught him and took him to Principal's office. The complaint was that this kid was not attending any lectures on any subject.

Zero Attendance.

The Principal asked, "What have you joined the University for? To appear in the exam, you will need atleast 75% attendance and this way you are not going to make it to exams. I in any case would not support you to get that 75% attendance."

The student thought for a while and replied, " Sir do you want to know  where do I spend my time? If I satisfy you and you have no arguments then you will see to it that I get 100% attendance, will you?"

The Principal nodded, almost taken aback at his confidence. The principal followed as the student took him to the university library. He asked the librarian to tell the Principal how often he visited the library.

"Sir, this boy comes daily to library, right from the time it opened and keeps on reading till it closes. There were many instances when we even had to tell this boy to go since it was time to close. Even on holidays he came and if the library was closed would sit in the garden and read!"

The kid looked at the Principal, "Sir, your professors don't teach anything new. They teach from these same books. So I thought it better to directly refer to the books rather then having a second-hand knowledge. Ask any professor if he has anything new to offer which is not mentioned in these books and I will be the first one to attend their session."

The Principal stood speechless at the stark truth, finally gave in, and did mark 100% attendance for his brilliant performer.

So many times, our false beliefs push us towards the self-fulfilling prophecy that we are more knowledgeable since the day we got those degrees. The truth is that people who are practically on the job, who've learned their lessons through life's hardships, can shake our mis-beliefs any day of our life.

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Wednesday, September 1, 2010

Design of new temple

The story goes like this:

In Burma, one Buddhist monk was ordered to make a design for the new temple,  particularly for the gate. So he was making many designs. He had one very talented disciple, so he told that disciple to be near him. While he made the design the disciple was simply to watch, and if he liked it he had to say that it was okay, it was right. If he didn’t like it then he had to say no. And the master said, ‘When you say yes, only then will I send the design. If you go on saying no, I will discard the design and will create a new one.’

Hundreds of designs were discarded in this way. Three months passed. Even the  master became afraid, but he had given his word so he had to keep it. The disciple was there, the master would make the design, and then the disciple would say no. The master would start another one.

One day the ink was just about to be finished, so the master said, ‘Go out and find more ink.’ The disciple went out. The master forgot him, his presence, and became effortless. His presence was the problem. The idea was constantly in his mind that the disciple was there, judging. He was constantly wondering whether he was going to like it or not, whether he would discard it again. This created an inner anxiety and the master could not be spontaneous.

The disciple went out. The design was completed. The disciple came in and he said ‘Wonderful! But why couldn’t you do it before?’

The master said, ‘Now I understand why – because you were here. Because of you – I was making an effort to get your approval. The effort destroyed the whole thing. I couldn’t be natural, I couldn’t flow, I couldn’t forget myself because of you.’

The whole thing hinges on one thing – when your effort drops and you become spontaneous, your act becomes your being.

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Tuesday, August 31, 2010

12 things good bosses know

I read it from this source. A wonderful piece of wisdom given in most crisp manner.

The 12 Things All Good Managers Know
  1. I have a flawed and incomplete understanding of what it feels like to work for me.
  2. My success — and that of my people — depends largely on being the master of obvious and mundane things, not on magical, obscure, or breakthrough ideas or methods.
  3. Having ambitious and well-defined goals is important, but it is useless to think about them much. My job is to focus on the small wins that enable my people to make a little progress every day.
  4. One of the most important, and most difficult, parts of my job is to strike the delicate balance between being too assertive and not assertive enough.
  5. My job is to serve as a human shield, to protect my people from external intrusions, distractions, and idiocy of every stripe — and to avoid imposing my own idiocy on them as well.
  6. I strive to be confident enough to convince people that I am in charge, but humble enough to realize that I am often going to be wrong.
  7. I aim to fight as if I am right, and listen as if I am wrong — and to teach my people to do the same thing.
  8. One of the best tests of my leadership — and my organization — is "what happens after people make a mistake?"
  9. Innovation is crucial to every team and organization. So my job is to encourage my people to generate and test all kinds of new ideas. But it is also my job to help them kill off all the bad ideas we generate, and most of the good ideas, too.
  10. Bad is stronger than good. It is more important to eliminate the negative than to accentuate the positive.
  11. How I do things is as important as what I do.
  12. Because I wield power over others, I am at great risk of acting like an insensitive jerk — and not realizing it.
In my own words: A true leader isn't the one who gets the loudest applause when he enters, but the one who leaves many eyes wet when he exits.

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Tuesday, July 13, 2010

Positive pause

One gem of audio-visual presentation I've come across after a while... the message is a fresh reminder at the very least, that a quiet relaxing pause in this hussle of life, is much more important than we consider it to be.

Enjoy:

http://positivepause.com/

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Monday, June 7, 2010

You are fortunate if..

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